Privacy Policy

(last updated 28th June 2026)

This Privacy Policy describes how Counselling with Jim ("we", "us", or "our") collects, uses, and protects your personal information when you visit, counsellingwithjim.co.uk (the "Site"), use our services or contact us through the website.

For the purposes of this Privacy Policy, “you” and “your” refer to you as the user of the Service, whether you are a website visitor or another individual whose personal information we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

Personal Data Collection for Site Analytics

This website collects personal data to help us analyse site performance, including:

  • Information about your browser, network, and device.

  • Web pages you visited prior to accessing this website.

  • Your IP address.

This may also include details about your interactions with this website, such as:

  • Clicks.

  • Internal links.

  • Pages visited.

  • Scrolling activity.

  • Searches.

  • Timestamps.

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

Cookies and Similar Technologies

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For more information on the cookies dropped on your device, visit https://www.squarespace.com.

Necessary Cookies

These cookies are always used to securely serve this website to you via Squarespace.

Analytics and Performance Cookies

These cookies are used on this website, only when you acknowledge our cookie banner, to monitor site traffic, activity, and related data.

Data Submission via Webforms

When you submit information through the contact form, we collect the information you provide so that we can respond to your enquiry. This information is processed through Squarespace to enable website’s contact form.

How we use your Personal Information

We use the information you provide to:

  • Respond to your enquiries.

  • Arrange counselling appointments if you decide to work with us.

  • Operate and improve this website.

  • Meet our legal and professional obligations.

How long we keep your Information

If you contact us through the website but do not become a client, we will only retain your enquiry for as long as reasonably necessary before securely deleting it.

If you become a counselling client, information relating to your counselling will be stored in accordance with legal requirements and professional guidance provided by the British Association for Counselling and Psychotherapy (BACP).

Legal Basis for Processing

We process personal information under one or more of the following lawful bases:

  • Your consent.

  • Taking steps before entering into a counselling agreement.

  • Our legitimate interests in operating this website and responding to enquiries.

  • Compliance with our legal and professional obligations.

Your Data Protection Rights

You have the right to:

  • Request access to your personal data.

  • Request corrections.

  • Request deletion where appropriate.

  • Object to processing in certain circumstances.

  • Lodge a complaint with the Information Commissioner’s Office (ICO).

Squarespace Hosting

This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

  • Information about your browser, network, and device.

  • Web pages visited prior to accessing this website.

  • Web pages viewed on this website.

  • Your IP address.

Squarespace requires this data to operate the website and to protect and improve its platform and services. Squarespace processes the data in a depersonalised form for analytical purposes.

Third-Party Fonts

This website serves and displays fonts from Google Fonts and Adobe Fonts. To properly display this site, these third parties may receive personal information about you, such as:

  • Information about your browser, network, or device.

  • Information about the page you are viewing on this website.

  • Your IP address.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or wish to exercise your rights available under UK data protection law, please email us at counsellingwithjim@gmail.com or write to us at:

The Melting Pot, 15 Calton Road, Edinburgh, EH8 8DL.

For purposes of applicable data protection laws, and unless explicitly stated otherwise, we are the data controller of your personal information.

Information Commissioner’s Office (ICO)

If you are unhappy with how your personal information has been handled, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent authority for data protection. Further information is available on the Information Commissioner’s Officer website at: www.ico.org.uk.